Returns

  • Returns information:
  • In compliance with the Distance Selling Regulations Act, customer are entitled to return their products with no reason required. This applies 14 days from reciept of the purchased item.If you would like to return your product within 14 days, please inform EzzyGroom of your intention to return by emailing info@ezzygroom.eu with your Full Name, Order Number and which products you would like to return.

    Once we have confirmed your return, please send the products to:

    CARDUELIS
    Jelitów 9
    63-440 Raszków

    We kindly remind customers that all products must be returned unused and in their original, untouched packaging.

    Returned items should be returned to EzzyGroom via the cheapest, standard mail service available. The refund (including compliant return postage costs) will be refunded back as long as the product is returned within 14 days of submission of the returns email.

    EzzyGroom reserves the right to withold the refund until the product is returned..

    • Complaints and warranty information:
    EzzyGroom odpowiada względem kupującego jeżeli sprzedany towar posiada wadę fizyczną, wedle reguł określonych ustawą Kodeks Cywilny z dnia 23 kwietnia 1964 r. (Dz.U. 1964, nr 16, poz. 93 z późn. zm.)

    Warranty claims can be made within 2 years of purchase due to a physical defect within the product.

    All warranty claims should be sent to the following address, detailing the fault observed:
    CARDUELIS
    Jelitów 9
    63-440 Raszków

    Warranty claims will be resolved within 14 days. In the case of an unjustified claim, the product will be returned to the customer with information detailing the decision.

    EzzyGroom informs its customers of the opportunity to use judicial means to resolve complaints after the initial outcome of a complaint/warranty. You may request external mediation by downloading the form at http://www.uokik.gov.pl/download.php?plik=6223). A list of Consumer Rights Courts to request for mediation is available at http://www.uokik.gov.pl/wazne_adresy.php#faq596. Non-judicial redress after the complaints procedure is free of charge.